SSANGYONG MOTOR BRUNEI PRIVACY POLICY
I. General intro
1. We are committed to ensuring that we manage your personal data professionally and in compliance with all applicable data protection laws. Part of this commitment is to ensure that there is transparency about how we process personal data. This policy includes an explanation of:
A. what data we are processing;
B. why we are processing it and what we do with it;
C. whether we will share it with anyone else;
D. whether we will transfer it outside of the United Kingdom;
E. how we keep your data safe; and
F. your rights.
2. We hope that you find this Privacy Policy helpful. If you have any questions, please don’t hesitate to contact us.
II. About us
1. Our company name is TCY Motors Sdn Bhd and we are located at G-3rd/F Lot 59215, Simpang 50 Jalan Dato Ratna, Kg. Kiarong, BSB Brunei Darussalam. In this policy we have referred to TCY Motors Sdn Bhd as: we, us, our or TCY Motors Sdn Bhd.
2. For any queries concerning your data, please contact the Customer Service Department at the above address or by email at ssangyongbruneitcy@gmail.comor by phone on (+673) 244-2333
We are the Brunei distributor for SsangYong vehicles, parts and SsangYong branded services.
III. Your personal data
1. We process your personal data if we understand that you may be interested in purchasing our products or services. In this section 3 we provide more detailed information about how we will manage your personal data.
2. What data do we hold about you and how have we obtained this?
2.A. We will obtain information about you when you enquire about our products or services. Typically, the information that we obtain will be your contact details and details of any products or services that you have purchased or expressed an interest in purchasing.
2.B If you have visited our website, we may automatically collect some personal information including: details of your browser and operating system, the website from which you visit our website, the pages that you visit on our website, the date of your visit, and the Internet protocol (IP) address assigned to you by your internet service. We collect some of this information using cookies. We may also collect any personal information which you allow to be shared that is part of your public profile on a third party social network.
2.C Our telephone calls could be recorded for training purposes and may also be used to verify any comments that were made during any conversation.
2.D Sometimes you have sent your information directly to us, but you may have provided your information to our authorized retailers who, in turn, has provided the information to us.
3. How do we use your personal data and what is the applicable lawful basis?
3.A Where you have consented, we
3.A.1 will keep you informed by email or SMS about our products, services, publications and events (or the products and services of our selected partners);
3.A.2 We will use your interaction with our website to identify which products and services will be the most relevant to you and deliver targeted and relevant messages to you.
3.B Where we are required to do so to perform our contract with you, we may process your information for completing warranty work or other after-sales obligations including the provision of breakdown and recovery services.
3.C Where it is in your vital interests, we may use your information to organize and notify you about safety and product recall notices.
3.D We may process your information to comply with legal obligations, including assisting, the Police and the Driver and Vehicle Licensing Ministry
3.E We may process your information to allow us to pursue our legitimate interests including for:
3.E.1 analyzing our performance to further improve our customer services;
3.E.2 market research, training and to administer our websites;
3.E.3 the prevention of fraud or other criminal acts;
3.E.4 undertaking credit checks for finance;
3.E.5 complying with requests from you including if you exercise any of your rights noted in this Privacy Policy;
3.E.6 the purpose of corporate restructure or reorganization or sale of our business or assets;
3.E.7 keeping you informed by phone or post about our products, services, publications and events (or the products and services of our selected partners);
3.E.8 enforcing our legal rights or to defend legal proceedings and for general administration purposes.;
4. Will we share your personal data with any third parties?
4.A We may share your data with other companies within the umbrella of TCY Motors Sdn Bhd
4.B We may disclose your information to our third-party service providers for the purposes of providing services to us or directly to you on our behalf e.g. advertising agencies or administrative service providers. When we use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service.
4.C If we sell all or part of our business to a third party, we may transfer your information to that party to ensure that it can continue to provide information that you have requested or for any of the other purposes that we have noted above.
4.D We may transfer your data to government or other official bodies for the purposes of complying with legal obligations, for enforcing our rights, or for the prevention or detection of a crime.
5. How long do we keep your data?
5.A If you have expressed an interest in buying products or services from us or from our selected partners, we will retain your contact details and related information concerning your enquiry for indefinite years from the date that we last had contact with you
5.B If you have purchased goods or services from us or from our selected partners, we will keep the data relating to that purchase (e.g. order forms and invoices and related correspondence) for indefinite years from the date of the contract.
5.C Voice recordings of telephone calls and CCTV images shall be kept for indefinite months.
5.D If you have requested that we do not send you marketing information we will always retain sufficient information to ensure that we remember to comply with your request.
5.E The periods stated in this section may be extended if we are required by law to keep your data for a longer period.
IV. Cookies
1. We use Cookies on our website. A cookie is a small text file which is placed onto your computer (or other electronic device) when you visit our website. This enables us to monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider.
2. You can set your browser not to accept cookies, however, some of our website features may not function as a result.
V. Data security
1. We have adopted the technical and organizational measures necessary to ensure the security of the personal data we collect, use and maintain, and prevent their alteration, loss, unauthorized processing or access, having regard to the state of the art, the nature of the data stored and the risks to which they are exposed by human action or physical or natural environment. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database.
2. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorized access
3. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone
VI. Links to other websites
1. Our website may contain links to and from other websites (e.g. social media sites such as Twitter, Flickr, YouTube and Facebook). Unless we own such websites, we accept no responsibility for the way in which they process your personal data. You are recommended to check the privacy policy of each website before you submit any personal data to it.
VII. Right to stop marketing messages
1. Right to restrict data
1.A If we hold personal data about you and you believe it is not accurate, you have the right to request us to restrict the data until it is verified. You also have the right to request that the data is restricted where you have a right to it being deleted but would prefer that it is restricted.
1.B You can ask us to send your personal information directly to another service provider, and we will do so if this is technically possible. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information
2. Right to complain
2.A You always have the right to complain.
VIII. Policy updates
This policy was last updated on October 2021
